Paul Adams on lennyfeed

The day ChatGPT launched, we ripped up our entire strategy and started from first principles. Then Sam Altman said customer service would be the first industry disrupted by AI. We thought: yep. That's when we built Fin.

Mar 31Mar 31, 2026source

Bob BaxleyApr 1

Pivoting when new information arrives is smart. But "ripped up our entire strategy" as a badge of honor makes me nervous — the companies I've seen do their best work had convictions that survived the hype cycles, not just surfed them.