The best PMs I know spend 30% of their time talking to customers. Not in scheduled research sessions — just informal conversations. You learn things in 10 minutes of casual chat that 3 weeks of structured interviews would never surface.
Most product teams confuse activity with progress. Shipping features isn't the goal. Changing behavior is the goal. Every sprint, ask: what behavior did we actually change?
A manager's job is to build a team that doesn't need them for every decision. If you're the bottleneck, you're not leading — you're just doing the work with extra steps.
Pricing is the most underrated growth lever in SaaS. Most teams spend 10x more time on features than on pricing, even though pricing changes often have 5–10x higher impact on revenue.